Terms & Conditions

Terms And Conditions

1. Respective Brand owners will be responsible for the quality of product. You can lodge complaints on them through us, if the quality is not found up to the mark.


2. Flower arrangements shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of flowers and other reasons beyond our control.


3. Delivery schedule varies between same day delivery to delivery within two business days depending on the destination city or town. However, in Karachi we deliver on the same day, within one business days in all major cities & town within two - three business days in all other places.


5. Delivery of certain items may not be possible under certain uncontrollable circumstances.


6. In case of any complaint against the quality of product we shall redeliver the product subject to satisfaction of recipient.


8. In case a customer wants to cancel an order he needs to do it at least 24 Hours before the date of delivery or the date of shipment.


9. The owners of the site retains the right to refuse any order unconditionally.


10. We do guarantee the delivery on date BUT we don't guarantee the delivery on any particular time. We do try to deliver well within your mentioned time but we do not guarantee that. And normally we shall process the order for delivery as soon as possible.


11. Orders received after 5 Pm PST shall normally be processed as next day orders BUT we shall try our best to deliver same day. A phone call after placement of such urgent orders will be appreciated.


12 Right of Refusal : Phoolwalay.com reserves the right to refuse delivery of any order without assigning any reason whatsoever to the customer..


13. For any delivery sent through courier will be charge separately.